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Problem Solving & RCA - EssentialsTraining

Problem Solving & Root Cause Analysis (RCA) - Essentials

The essential problem solving skills are always required, whether it be extensive root cause analyzes, major incidents or continuous improvement problem solving. But for most problems, it’s not necessary to use a time-consuming approach. It is much more effective to use some essential skills in a fast and flexible routine: the Problem Solving Pitstop. In this Essentials training you develop your problem solving and root cause analysis talents. With the knowledge you solve problems quickly and effectively. Choose a classroom training or an online training.


For whom

This Essentials-training Problem Solving & Root Cause Analysis is for troubleshooters, service engineers, incident managers, problem managers, service desk employees and other dealing with disruptions and incidents.

Results

You'll get quick results in the Problem Solving Pitstops of up to 30 minutes:
  • You formulate the right questions to get to the root of the problem
  • You find causes and take targeted measures
  • You know how to get the maximum use out of your colleagues' knowledge and experience
  • You're preventing `jumping to conclusions'
  • You can visualize problems and clearly communicate them
  • These essential skills form the basis for your development to an Advanced Problem Solver

Content Essentials-training Problem Solving & Root Cause Analysis

The training is hands-on. You will start working with essential problem solving skills such as questioning skills and visualizing information. We alternate theory with many practical exercises and you experience how to apply the learning directly to your work.
- Define problem (5W2H, IS / IS-NOT principle)
- Mapping the timeline
- Visualize the cause-effect chain
- Finding causes (characteristic and changes, knowledge, experience)
- Importance of evidence
- Collect the relevant facts
- Formulate the right research questions (including 5x Why principle)
- Effective transfer of problems
- Short and powerful cooperation
- Choose effective actions and solutions


Structure of the Essentials-training Problem Solving & Root Cause Aanalysis

Classroom
The 2-day classroom Essentials-training is a public session and takes place in our training room in Ermelo-The Netherlands. We always have room for 12 participants.
Online
All our training are highly interactive. The online training consists of 4 sessions of 3 hours. We do practical exercises in groups, online through break-out sessions. After the training you will receive the problem solving & RCA Essentials certificate. This will allow you to continue to the Advanced problem solving & RCA training. The dates in the agenda indicate whether the training courses are online or classroom.

Reserve your preferred date. Or opt for an in-company training. We then tailor the training to your organization and your situation. Please feel free to contact us for any questions.

Why the Essentials-training Problem Solving & RCA
  • More direction, more structure, more result
  • Learn from highly experienced RCA-Facilitators
  • Proven method, directly applicable


Training overview
EFFECTIVE, INTUITIVE, INTERACTIVE TRAINING, APPLICABLE USEFUL and balanced !
Prevents `Jumping To Conclusions' which happens unconsciously very often!
Very effective method and practical means to get to the heart of a problem - Martijn Steine, Akzo Nobel

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Select a start date

10 January 2022
Online
Training days
Day 1 - January 10, 2022 09:00 - 12:00 CET
Day 2 - January 12, 2022 09:00 - 12:00 CET
Day 3 - January 24, 2022 09:00 - 12:00 CET
Day 4 - January 26, 2022 09:00 - 12:00 CET

Location
MS Teams - English

1 February 2022
Online
Training days
Day 1 - February,1, 2022 09:00 - 12:00 CET
Day 2 - February 3, 2022 09:00 - 12:00 CET
Day 3 - February 15, 2022 09:00 - 12:00 CET
Day 4 - February 17, 2022 09:00 - 12:00 CET

Location
MS Teams - English

22 March 2022
Online
Training days
Day 1 - March 22, 2022 09:00 - 12:00 CET
Day 2 - March 24, 2022 09:00 - 12:00 CET
Day 3 - April 5, 2022 09:00 - 12:00 CET
Day 4 - April 7, 2022 09:00 - 12:00 CET

Location
MS Teams - English

10 May 2022
Online
Training days
Day 1 - May 10, 2022 09:00 - 12:00 CET
Day 2 - May 12, 2022 09:00 - 12:00 CET
Day 3 - May 24, 2022 09:00 - 12:00 CET
Day 4 - May 25, 2022 09:00 - 12:00 CET

Location
MS Teams - English



Group size
Classroom: max. 12 participants
Online: max. 9 participants.

Investment
The investment for participating this training is €900,-, VAT excluded.

More options
We can provide this training as a (customized) in-company training in Dutch, English, German or French.  Please feel free to contact us for any questions.
In our NL-training room we organize the catering. Accommodation costs such as an overnight stay and breakfast are at your own expenses but, we are happy to arrange the hotel reservation for you. Please indicate your preference on the registration form. Click on the yellow `sign up' button and register online.

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