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Problem Solving & RCA - EssentialsTraining

Problem Solving & Root Cause Analysis (RCA) - Essentials

The essential problem solving skills are always required, whether it be extensive root cause analyzes, major incidents or continuous improvement problem solving. But for most problems, it’s not necessary to use a time-consuming approach. It is much more effective to use some essential skills in a fast and flexible routine: the Problem Solving Pitstop. In this Essentials training you develop your problem solving and root cause analysis talents. With the knowledge you solve problems quickly and effectively. Choose a classroom training or an online training.


For whom

This Essentials-training Problem Solving & Root Cause Analysis is for troubleshooters, service engineers, incident managers, problem managers, service desk employees and other dealing with disruptions and incidents.

Results

You'll get quick results in the Problem Solving Pitstops of up to 30 minutes:
  • You formulate the right questions to get to the root of the problem
  • You find causes and take targeted measures
  • You know how to get the maximum use out of your colleagues' knowledge and experience
  • You're preventing `jumping to conclusions'
  • You can visualize problems and clearly communicate them
  • These essential skills form the basis for your development to an Advanced Problem Solver

Content Essentials-training Problem Solving & Root Cause Analysis

The training is hands-on. You will start working with essential problem solving skills such as questioning skills and visualizing information. In the training we alternate theory with many practical exercises. You experience how to apply the learning directly to your work.
- Define problem (5W2H, IS / IS-NOT principle)
- Mapping the timeline
- Visualize the cause-effect chain
- Finding causes (characteristic and changes, knowledge, experience)
- Importance of evidence
- Collect the relevant facts
- Formulate the right research questions (including 5x Why principle)
- Effective transfer of problems
- Short and powerful cooperation
- Choose effective actions and solutions


Structure of the Essentials-training Problem Solving & Root Cause Aanalysis

Classroom
The 2-day classroom training Problem Solving & Root Cause Analysis-Essentials is a public session and takes place in our training room in Ermelo. Contact us if a customized in-company variant is interesting for you.
Online
The online training consists of 4 sessions of 3 hours. During these online sessions, participants have a lot of interaction with the trainer. We do the exercises in groups through break-out sessions, of course also online. After the training you will receive the problem solving & RCA Essentials certificate. This will allow you to continue to the Advanced problem solving & RCA training. The dates in the agenda indicate whether the training courses are online or classroom.

Why the Essentials-training Problem Solving & RCA
  • More direction, more structure, more result
  • Learn from highly experienced RCA-Facilitators
  • Proven method, directly applicable


Training overview
The RCA training helps you solve the actual problem and define the correct cause.
Prevents `Jumping To Conclusions' which happens unconsciously very often!

By far the best and most fun RCA training ever, should be mandatory!

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Select a start date

2 March 2021
Online English
Training days
Day 1 - March 2, 2021 09:00 - 12:00 CET
Day 2 - March 4, 2021 09:00 - 12:00 CET
Day 3 - March 9, 2021 09:00 - 12:00 CET
Day 4 - March 11, 2021 09:00 - 12:00 CET

Location
Online with MS Teams

10 May 2021
Online English
Training days
Day 1 - May 10, 2021 09:00 - 12:00 CET
Day 2 - May 12, 2021 09:00 - 12:00 CET
Day 3 - May 18, 2021 09:00 - 12:00 CET
Day 4 - May 20, 2021 09:00 - 12:00 CET

Location
Online with MS Teams

29 June 2021
Online English
Training days
Day 1 - June 29, 2021 09:00 - 12:00 CET
Day 2 - July 1 2021 09:00 - 12:00 CET
Day 3 - July 6, 2021 09:00 - 12:00 CET
Day 4 - July 8, 2021 09:00 - 12:00 CET

Location
Online with MS Teams



Group size
Classroom: max. 12 participants
Online: max. 6 participants.

Investment
The investment for participating this classroom or online training is €875,--, VAT excluded.

More options
We can provide this training as a (customized) in-company training in Dutch, English, German or French.  Please feel free to contact us for any questions.
In our NL training room we organize the catering. Accommodation costs such as an overnight stay and breakfast are at your own expenses but, we are happy to arrange the hotel reservation for you. Please indicate your preference on the registration form. Click on the yellow `sign up' button and register online.

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