For whom

This Essentials-training Problem Solving & Root Cause Analysis is for troubleshooters, service engineers, incident managers, problem managers, service desk employees and other dealing with disruptions and incidents.

Results

You'll get quick results in the Problem Solving Pitstops of up to 30 minutes:

• You formulate the right questions to get to the root of the problem
• You find causes and take targeted measures
• You know how to get the maximum use out of your colleagues' knowledge and experience
• You're preventing `jumping to conclusions'
• You can visualize problems and clearly communicate them
• These essential skills form the basis for your development to an Advanced Problem Solver

Content Essentials-training Problem Solving & Root Cause Analysis

The training is hands-on. You will start working with essential problem solving skills such as questioning skills and visualizing information. In the training we alternate theory with many practical exercises. You experience how to apply the learning directly to your work.
- Define problem (5W2H, IS / IS-NOT principle)
- Mapping the timeline
- Visualize the cause-effect chain
- Finding causes (characteristic and changes, knowledge, experience)
- Importance of evidence
- Collect the relevant facts
- Formulate the right research questions (including 5x Why principle)
- Effective transfer of problems
- Short and powerful cooperation
- Choose effective actions and solutions

Structure of the Essentials-training Problem Solving & Root Cause Aanalysis

Classroom
The 2-day classroom training Problem Solving & Root Cause Analysis-Essentials is a public session and takes place in our training room in Ermelo. Contact us if a customized in-company variant is interesting for you.
Online
The online training consists of 4 sessions of 3 hours. During these online sessions, participants have a lot of interaction with the trainer. We do the exercises in groups through break-out sessions, of course also online. After the training you will receive the problem solving & RCA Essentials certificate. This will allow you to continue to the Advanced problem solving & RCA training. The dates in the agenda indicate whether the training courses are online or classroom.

Why the Essentials-training Problem Solving & RCA

• More direction, more structure, more result
• Learn from highly experienced RCA-Facilitators
• Proven method, directly applicable

Training overview