Dirk Vollenhoven

It fascinates me how people think and communicate. When everything runs smoothly, you don't have to communicate much and most problems are solved based on the vast experience in companies. There is then little to learn. But when things get complex, when the boundaries between disciplines, departments and management layers become blurred, then it may be difficult with all those angles. Then we stop asking questions and listen badly. Then getting right is more important than researching the facts and alternatives. And yet, if you use a strict method, incidents and malfunctions are the perfect moments to learn from each other. That is what I specialize in: organizing the thinking, teaching skills and cooperation around the installation.