Did you know that more than 80% of disruptions (incidents) in ICT are the result of changes? So don't change anything anymore! Of course this is not an option, but what can you do to make a big difference?
That's Why
"More than 80%", is generally the answer when in large organizations we ask how many ICT P1's are caused by a change (or actually, by a change). What to do now? Your customers want to have some changes regularly and your technology still requires maintenance.
Preventing incidents is of course even better than solving them. That is why in this CoEvent we will look at 3 crucial steps to prevent a change from causing an unplanned disruption. CoThinker Martijn Maas is your host this afternoon. With anecdotes from practice, about a traffic square, lightning, a painting job and at least 4 interpretations of the word IMPACT, he will inspire you to prevent disruptions. But also your input will be highly appreciated, it will be an interactive session!
For whom?
Are you involved in the preparation, execution or evaluation of changes? Are you interested in this topic? Then you are most welcome. You do not need any specific prior knowledge, but it helps if you know what ITIL is and how a change management process usually works in an ICT organization.
Feel free to bring an interested person from your network (please also register). If there is sufficient interest in this subject, the
CoEvent will continue. Use the form to express your interest, or mail us at: co-event@cothink.nl.